SUPERGO - WARNING! Shipping method switched



B

Bill

Guest
Just placed an order with SUPERGO.Com

Selected "UPS Two Day" shipping on the check out - 9.25 ( vs
Ups Ground at
6.50)

When the order was finalized, the shipping method
description was changed to Ups Ground - but the shipping
charges were still 9.25

The confirmation Email also indicated "Ground
Shipping" - at 9.25

I've got screen shots of the "Submit Your Order" and "Order
Summary" www pages to prove the switch was made.

Buyers beware.
 
Bill, Maybe it takes two days to get to you by Ground so
what's the problem? If it doesn't get there in 2 days, call
Supergo... Snake

"Bill" <[email protected]> wrote in message
news:[email protected]...
>
> Just placed an order with SUPERGO.Com
>
> Selected "UPS Two Day" shipping on the check out - 9.25 (
> vs Ups Ground at
> 6.50)
>
> When the order was finalized, the shipping method
> description was changed
to
> Ups Ground - but the shipping charges were still 9.25
>
> The confirmation Email also indicated "Ground Shipping"
> - at 9.25
>
> I've got screen shots of the "Submit Your Order" and
> "Order Summary" www pages to prove the switch was made.
>
> Buyers beware.
 
>>what's the problem?

You can't charge for ups-two day and then deliver via
ground.

The practice is illegal and dishonest.
 
Bill:

Call their customer service and tell them what happened. I'm
sure they'll credit your card if you really were
overcharged. Might even throw in something to make all right
in the world. I've dealt with them before, and they're a
solid company.

HTH,

-jb

--
John Bigboote Yoyodyne Propulsion Systems "The Future
Begins Tomorrow"
 
Hi John,

Thanks for your input, but I can not agree.

> Call their customer service and tell them what happened.

Still waiting for a response to email sent to their
Customer Service.

> I'm sure they'll credit your card if you really were
> overcharged.

Gotta wonder how many people have even noticed this switch
being made - let alone taken the time to document the
offense by making screen-shots of the offending WWW sales
order pages.

> Might even throw in something to make all right in
> the world.

Bribery? No sale.

Please just give me what I paid for.

> I've dealt with them before, and they're a solid company.

We'll see, I thought I'd try Supergo after finally getting
fed up with PerformanceBike.com's SOP of charging my credit
card on the date an order is placed - a week or more before
the items are actually shipped. And my LAST
PerformanceBike.com order was shipped via usps instead of
Fedex - which I KNOW I selected but can not prove - thus my
caution in documenting the shipment method on my first and
probably LAST Supergo order.

"It's only wrong if you get caught", Right?

Bill
 
In article <[email protected]>,
Bill <[email protected]> wrote:
>Hi John,
>
>Thanks for your input, but I can not agree.
>
>> Call their customer service and tell them what happened.
>
>Still waiting for a response to email sent to their
>Customer Service.
>

If you care about succeeding, don't waste your time with
email. Pick up the phone, and don't let them hang up til
you're satisfied. Otherwise you are wasting your time.
 
"Bill" <[email protected]> wrote in message
news:[email protected]...
> Hi John,
>
> Thanks for your input, but I can not agree.
>
> > Call their customer service and tell them what happened.
>
> Still waiting for a response to email sent to their
> Customer Service.
>
> > I'm sure they'll credit your card if you really were
> > overcharged.
>
> Gotta wonder how many people have even noticed this switch
> being made -
let
> alone taken the time to document the offense by making screen-
> shots of the offending WWW sales order pages.
>
> > Might even throw in something to make all right in the
> > world.
>
> Bribery? No sale.
>
> Please just give me what I paid for.
>
>
> > I've dealt with them before, and they're a solid
> > company.
>
> We'll see, I thought I'd try Supergo after finally getting
> fed up with PerformanceBike.com's SOP of charging my
> credit card on the date an order
is
> placed - a week or more before the items are actually
> shipped. And my
LAST
> PerformanceBike.com order was shipped via usps instead of
> Fedex - which I KNOW I selected but can not prove - thus
> my caution in documenting the shipment method on my first
> and probably LAST Supergo order.
>
> "It's only wrong if you get caught", Right?
>
> Bill

It's amazing how the vast majority of us deal with all
these companies without complaint for years. Then we get
these Anger Posters who seem to have problems with every
company with whom they deal. No one is good enough, and
everyone is out to scam them. Makes you wonder just who is
screwing with whom.
 
Bill <[email protected]> wrote:
>>> they're managed as separate businesses by different
>>> people.
>
> I ' spose it depends upon how one defines "separate".
>
> Very interesting that they have sequential IP addresses:
>
> 66.77.82.200 (Nashbar)
> 66.77.82.201 (PerformanceBike)
> 66.77.82.202 (SuperGo)
>
> ==================
> Tracing route to speedy2.nashbar.com [66.77.82.200] over a
> maximum of 30 hops:
>
> 6 1434 ms 1285 ms 1281 ms svl-core-03.inet.qwest.net
> [205.171.5.5] 7 1506 ms 1515 ms 1557 ms chi-core-
> 01.inet.qwest.net [205.171.8.194] 8 1438
> ms 1440 ms 1494 ms chi-core-
> 02.inet.qwest.net [205.171.20.170] 9 1255
> ms 1098 ms 1141 ms cer-core-
> 01.inet.qwest.net [205.171.205.34] 10 1263
> ms 1433 ms 1720 ms cer-core-
> 02.inet.qwest.net
> [205.171.139.2] 11 1976 ms 2142 ms 2059 ms cec-cntr-
> 02.inet.qwest.net [205.171.139.26] 12
> 1828 ms 2103 ms 2030 ms msfc-
> 03.cec.qwest.net [66.77.112.42] 13 * * ^C
>
> Tracing route to box.performancebike.com [66.77.82.201]
> over a maximum of 30 hops: ... 6 1111 ms 1219 ms 1130 ms
> svl-core-03.inet.qwest.net [205.171.5.5 7 1206 ms 1343 ms
> 1329 ms chi-core-01.inet.qwest.net [205.171.8.1 8 1295 ms
> 1248 ms 1251 ms chi-core-02.inet.qwest.net [205.171.20. 9
> 1373 ms 1689 ms 1703 ms cer-core-01.inet.qwest.net
> [205.171.205 10 1703 ms 1658 ms 1646 ms cer-core-
> 02.inet.qwest.net [205.171.139 11 1540 ms 1590 ms 1656 ms
> cec-cntr-02.inet.qwest.net [205.171.139 12 1513 ms 1416 ms
> 1387 ms msfc-03.cec.qwest.net [66.77.112.42] 13 * * *
> Request timed out.
>
> Tracing route to supergo.com [66.77.82.202] over a maximum
> of 30 hops: ... 6 1267 ms 1417 ms 1414 ms svl-core-
> 03.inet.qwest.net
> [205.171.5.5] 7 1414 ms 1532 ms 1374 ms chi-core-
> 01.inet.qwest.net [205.171.8.194] 8 1343
> ms 1363 ms 1403 ms chi-core-
> 02.inet.qwest.net [205.171.20.170] 9 1365
> ms 1301 ms 1363 ms cer-core-
> 01.inet.qwest.net [205.171.205.34] 10
> 1519 ms 1427 ms 1521 ms cer-core-
> 02.inet.qwest.net [205.171.139.2] 11 1288
> ms 1180 ms 1137 ms cec-cntr-
> 02.inet.qwest.net [205.171.139.26] 12
> 1101 ms 1140 ms 797 ms msfc-
> 03.cec.qwest.net [66.77.112.42] 13
> * * * Request timed out.
> =======================================
>
> "Paul Southworth" <[email protected]>
> wrote in message news:mHaic.3164$WC3.29997@ord-
> read.news.verio.net...
>> Apparently true, whois data shows supergo.com is
>> registered do:
>>
>> Registrant: Performance Inc (SUPERGO-DOM) One Performance
>> Way Chapel Hill, NC 27514 US
>>
>
>
> "Matt O'Toole" <[email protected]> wrote in message
> news:p[email protected]...
>> Glhudson1 wrote: No, you're really not. They may have
>> common ownership and buying power, but they're managed as
>> separate businesses by different people. So you could
>> have a completely different experience with each company
>> (Nashbar too).
>>
>> Matt O.

I just ordered from Nashbar and was charged sales tax so I
ask why. Well they're owned by Performance now, which is NC,
USA based.

--
- Zilla Cary, NC (Remove XSPAM)
 
> Makes you wonder just who is screwing with whom.
>
>

Like I said, "Please just give me what I paid for."

Simple.

FWIW, I received an email response from their customer
service, claiming "We don't ship UPS, we ship Fedex".

I sent her a copy of the screenshot that clearly says
"UPS TWO DAY".
 
On 4/27/04 5:05 PM, in article [email protected], "Bill"
<[email protected]> wrote:

>> Makes you wonder just who is screwing with whom.
>>
>>
>
> Like I said, "Please just give me what I paid for."
>
> Simple.
>
> FWIW, I received an email response from their customer
> service, claiming "We don't ship UPS, we ship Fedex".
>
> I sent her a copy of the screenshot that clearly says "UPS
> TWO DAY".
>
>
>

Lets see it dumbass....... They use USPS..........not UPS

Must be a conspiracy........
 
This is a multi-part message in MIME format.

------=_NextPart_000_0017_01C42DD4.271FD210 Content-Type:
text/plain; charset="iso-8859-1" Content-Transfer-Encoding:
quoted-printable

As of 10:16, 29 APR 04, these are the current shipping
options at:

https://www.supergo.com/checkout/checkout_shipmethod.cfm

($7.75) REGULAR-HOME SHIP TO =20 ($7.75) REGULAR-
BUSINESS SHIP TO =20 ($7.75) US MAIL-
INCL.AK.HI.PR.VI.GUAM =20 ($7.75) FEDEX GROUND-CUST.
REQUEST =20 ($10.75) TWO DAY UPS =20 ($16.25)
OVERNIGHT UPS =20

Hmmm , UPS is not USPS, is it, "Steve"?

> Must be a conspiracy........

Nah, just a good example of half-assed business practices
induced by a = lack of competition.

"Dumbass Steve" <[email protected]> wrote in
message = news:BCB449C8.9AC63%[email protected]...
> On 4/27/04 5:05 PM, in article
> [email protected], =
"Bill"

>=20
> Lets see it dumbass....... They use USPS..........not UPS
>=20
> Must be a conspiracy........
>
------=_NextPart_000_0017_01C42DD4.271FD210 Content-Type:
text/html; charset="iso-8859-1" Content-Transfer-Encoding:
quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0
Transitional//EN"> <HTML><HEAD> <META http-equiv=3DContent-
Type content=3D"text/html; = charset=3Diso-8859-1"> <META
content=3D"MSHTML 6.00.2800.1400" name=3DGENERATOR>
<STYLE></STYLE> </HEAD> <BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DV><FONT face=3DArial size=3D2>As of 10:16, 29 APR 04,
these are the = current=20 shipping options
at:</FONT></DIV>
<DVI><FONT face=3DArial size=3D2></FONT> </DIV>
<DVII><FONT face=3DArial size=3D2><A=20 href=3D"https://w-
ww.supergo.com/checkout/checkout_shipmethod.cfm">ht-
tps:/= /www.supergo.com/checkout/checkout_shipmetho-
d.cfm</A></FONT></DIV>
<DVIII><FONT face=3DArial size=3D2></FONT> </DIV>
<DIX><TABLE id=3Dcheckoutblock cellSpacing=3D0
cellPadding=3D0 border=3D0> <TBODY> <TR> <TD
class=3Dcheckoutradio><INPUT id=3Dshipmethod1
tabIndex=3D1 = type=3Dradio=20 value=3D2,S001,7.7500
name=3Dshipmethod> </TD> <TD
class=3Dcheckoutradiolabel width=3D"100%"><LABEL=20
for=3Dshipmethod1><SPAN>($7.75)</SPAN> <STRONG>REGULAR-
HOME SHIP=20 TO</STRONG></LABEL> </SPAN></TD></TR>
<TR> <TD class=3Dcheckoutradio><INPUT
id=3Dshipmethod1 tabIndex=3D1 = type=3Dradio=20
value=3D2,S002,7.7500 name=3Dshipmethod> </TD> <TD
class=3Dcheckoutradiolabel width=3D"100%"><LABEL=20
for=3Dshipmethod1><SPAN>($7.75)</SPAN> <STRONG>REGULAR-
BUSINESS = SHIP=20 TO</STRONG></LABEL>
</SPAN></TD></TR> <TR> <TD
class=3Dcheckoutradio><INPUT id=3Dshipmethod1
tabIndex=3D1 = type=3Dradio=20 value=3D2,S003,7.7500
name=3Dshipmethod> </TD> <TD
class=3Dcheckoutradiolabel width=3D"100%"><LABEL=20
for=3Dshipmethod1><SPAN>($7.75)</SPAN> <STRONG>US=20
MAIL-INCL.AK.HI.PR.VI.GUAM</STRONG></LABEL>
</SPAN></TD></TR> <TR> <TD
class=3Dcheckoutradio><INPUT id=3Dshipmethod1
tabIndex=3D1 = type=3Dradio=20 value=3D0,S004,7.7500
name=3Dshipmethod> </TD> <TD
class=3Dcheckoutradiolabel width=3D"100%"><LABEL=20
for=3Dshipmethod1><SPAN>($7.75)</SPAN> <STRONG>FEDEX
GROUND-CUST.=20 REQUEST</STRONG></LABEL>
</SPAN></TD></TR> <TR> <TD
class=3Dcheckoutradio><INPUT id=3Dshipmethod2
type=3Dradio=20 value=3D0,S007,10.7500
name=3Dshipmethod> </TD> <TD
class=3Dcheckoutradiolabel width=3D"100%"><LABEL=20
for=3Dshipmethod2><SPAN>($10.75)</SPAN> <STRONG>TWO
DAY = UPS</STRONG>=20 </LABEL></TD></TR> <TR> <TD
class=3Dcheckoutradio><INPUT id=3Dshipmethod4
tabIndex=3D4 = type=3Dradio=20
value=3D0,S006,16.2500 name=3Dshipmethod></TD> <TD
class=3Dcheckoutradiolabel width=3D"100%">
<DX><LABEL for=3Dshipmethod4><SPAN>($16.25)</SPAN> =
<STRONG>OVERNIGHT=20 UPS</STRONG>
</LABEL></DIV></TD></TR></TBODY></TABLE></DIV>
<DXI><FONT face=3DArial size=3D2></FONT> </DIV>
<DXII><FONT face=3DArial size=3D2></FONT> </DIV>
<DXIII><FONT face=3DArial size=3D2>Hmmm , UPS is not USPS,
is it,=20 "Steve"?</FONT></DIV>
<DXIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DXV><FONT face=3DArial size=3D2></FONT> </DIV>
<DXVI><FONT face=3DArial size=3D2>> Must be a =
conspiracy........</FONT></DIV>
<DXVII><FONT face=3DArial size=3D2></FONT> </DIV>
<DXVIII><FONT face=3DArial size=3D2>Nah, just a good example
of half-assed = business=20 practices induced by a
lack of competition.</FONT></DIV>
<DXIX><FONT face=3DArial size=3D2></FONT> </DIV>
<DXX><FONT face=3DArial size=3D2>"Dumbass Steve"
<</FONT><A=20
href=3D"mailto:[email protected]"><FONT
face=3DArial=20 size=3D2>[email protected]
t</FONT></A><FONT face=3DArial = size=3D2>>
wrote=20 in message </FONT><A=20 href=3D"news:BCB44-
9C8.9AC63%[email protected]"><FONT =
face=3DArial=20 size=3D2>news:BCB449C8.9AC63%sdstev-
[email protected]</FONT></A><FONT =

face=3DArial size=3D2>...</FONT></DIV><FONT face=3DArial
size=3D2>> = On 4/27/04 5:05=20 PM, in article </FONT><A
=
href=3D"mailto:[email protected]"><FONT=20
face=3DArial
size=3D2>[email protected]</FONT></A><FONT
= face=3DArial=20 size=3D2>, "Bill"<BR></FONT><FONT
face=3DArial size=3D2><BR>> = <BR>> Lets see it=20
dumbass.......<BR>> They use USPS..........not
UPS<BR>> <BR>> = Must be a=20
conspiracy........<BR>> </FONT></BODY></HTML>

------=_NextPart_000_0017_01C42DD4.271FD210--
 
"Bill" <[email protected]> wrote in message news:<[email protected]>...
> As of 10:16, 29 APR 04, these are the current shipping
> options at:
>
> https://www.supergo.com/checkout/checkout shipmethod.cfm
>
> ($7.75) REGULAR-HOME SHIP TO ($7.75) REGULAR-
> BUSINESS SHIP TO ($7.75) US MAIL-
> INCL.AK.HI.PR.VI.GUAM ($7.75) FEDEX GROUND-CUST.
> REQUEST ($10.75) TWO DAY UPS ($16.25) OVERNIGHT
> UPS
>
>
>
> Hmmm , UPS is not USPS, is it, "Steve"?
>
>
> > Must be a conspiracy........
>
> Nah, just a good example of half-assed business practices
> induced by a lack of competition.
>

There's certainly no competition in the mailorder bike biz
as the list below indicates!

www.coloradocyclist.com www.excelsports.com
www.pricepoint.com www.schwabcycles.com www.chucksbikes.com
www.nashbar.com (I know, they're owned by performance)
www.bulltek.com www.cbike.com

etc., etc.
 
"Ed",

I could be wrong, but it looks like, with the exception of
PricePoint, the links you listed all appear to be primarily
single store LBS with a WWW site.

Which of these little fish has the cash reserves and mass
quantity buying power to compete with PerformanceBike AKA
Nashbar AKA SuperGo?

Why are there laws against Monopolies?

Oh, and FWIW, I've been buying from PerformanceBike since
1984 - when they were mail order.

Another link you did not list is http://www.tri-zone.com/ -
been buying from them for years and have never had a bad
experience.

=Bill

"Ed Sullivan" <[email protected]> wrote in message
news:[email protected]...
> There's certainly no competition in the mailorder bike biz
> as the list below indicates!
>
> www.coloradocyclist.com www.excelsports.com
> www.pricepoint.com www.schwabcycles.com
> www.chucksbikes.com www.nashbar.com (I know, they're owned
> by performance) www.bulltek.com www.cbike.com
>
> etc., etc.
 
"Bill" <[email protected]> wrote in message news:<[email protected]>...
> "Ed",

"Bill"

Just a couple of comments.

> I could be wrong, but it looks like, with the exception of
> PricePoint, the links you listed all appear to be
> primarily single store LBS with a WWW site.

Check price and selection and then let me know whether or
not they are competing.

> Which of these little fish has the cash reserves and mass
> quantity buying power to compete with PerformanceBike AKA
> Nashbar AKA SuperGo?

Apparently they all do, because they have survived. If
Performance was excersizing monopoly power, wouldn't
these have been crushed? I've found better selection and
price at Excel Sports, for example, than from the
Performance monolith.

> Why are there laws against Monopolies?

With zillions of local bike shops, internet sources (shops
or chains or mail order only outlets or otherwise), and
ebay, I find it very hard to believe that any single entity
is poised to monopolize the retail bike industry. You might
instead direct your trust-busting activities to Shimano, the
'Microsoft' of bike parts. (Although Campy is a bit more of
a competitor than Apple.)
 
"Ed Sullivan" <[email protected]> wrote in message
news:[email protected]...

> You might instead direct your trust-busting activities to
> Shimano, the 'Microsoft' of bike parts.

The key difference there is that Shimano makes good
products.

-jb

--
John Bigboote Yoyodyne Propulsion Systems "The Future
Begins Tomorrow"
 
>>With zillions of local bike shops,

Make that "zillions" minus 2.

There were 2 LBS on the route I commute to work. Each, in a
separate town - until the towns grew into cities and the
cities grew together, as happens via urban sprawl.

A store-front mall was built in a former strawberry field
along the country road that connected the two towns. One of
those store fronts was occupied by a new Performance
retailer. Yes! "This is a good thing", I thought. I'd been a
Performance member for years - better selection, prices, and
now with the retailer - no shipping.

In the past, I'd only bought more expensive items on-
line. Tubes, lubes - maintenance stuff I'd generally buy
at the LBS.

The new Performance store had better prices, and sales... so
I began buying my tubes, lubes, and maintenance stuff at the
new Performance LBS.

Despite my numerous tube and lube purchases, the Performance
retail shop did not survive the recession.

Unfortunately, neither did the original LBS. So now I have
no LBS on my ride home... Can't help but wonder if this is
not a consequence of the choices I made as a consumer.

When I have a choice, I refuse to shop at Wal-Mart - but I
never equated Performance to Wal-Mart before... until now.

20-20 hindsight. Live and learn.

=Bill
 
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