unicycle.com gipped me

oohhh yeah, there have certainly been similar problems. I just ordered
my Profile Hub/Crankset, and now I'm waiting for them to send the wrong
product, or forget one of the cranks or something, so I can send it back
and have them send me the right one.

Don't want to explain here, but check out my site with a -few- of ways
unicycledotcom has screwed over my friends and I:
http://geocities.com/unicuber/unicycledotcom.html

--
James_Potter - betcha can't stick it!
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AllThingsUni said:

*short version-they said they were giving me a 20x2.5 tire and they
gave me a 20x1.95 tire. i called them to see if they would make it
right.. andthey really just blew me off. i read in one of tyler cox's
recent posts that they sent him a white tire when it didnt come with
one. ne ways has anyone else had similar problems with unicycle.com.
cuz i felt rejected.dig?

jon *

Are you sure? They wouldn't blow you off like that. Also, if the tire
came on a unicycle it wouldn't fit. They make mistakes but they do
correct them. Call them up, and if the person who answers isn't helpful,
ask for John or Amy.

--
TheObieOne3226 - Fo'shizzle, ma nizzle

'SWAT Gallery' (http://gallery.unicyclist.com/SWAT)
'SWAT webpage' (singlewheeledattackteam.1hwy.com)

AIM/ICQ:TheObieOne3226
Yahoo:TheObieOne3226
MSN:[email hidden]

disclaimer: the above message was not intended to offend anyone. if you
are offended i can take no responsibility for my actions because i don't
feel like it. also you are reading an internet newsgroup where not
everyone will share your same views and beliefs, be able to take
criticism and post/read threads at your own risk.

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You sure you were not mistaken on your order? I'm not sure if there is
even a 20x2.5 in production. I could be wrong about this but the largest
20" tire I've heard of is the Onza 20x2.3

on a side not about tires the dual compound hookwork is a 20x1.95 and
sure does look sweet in white and black.

[image:
http://www.maxxis.com/intellicms/_exec/ecommerce_thumbnail.aspx?maxmode=true&noresizeiffit=false&dozoom=false&width=300&height=300&url=/bike_images/3_4/done/hookworm%20dual_w_bmx~91.jpg]

--
Checkernuts - Me Fail English? That's Unpossible

No one said it was gonna be easy and I'm not afraid to try, with the
odds stacked up against me I will have to fight, One Life One Wheel got
to do it right. H20

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Checkernuts said:

*You sure you were not mistaken on your order? I'm not sure if there
is even a 20x2.5 in production. I could be wrong about this but the
largest 20" tire I've heard of is the Onza 20x2.3

on a side not about tires the dual compound hookwork is a 20x1.95 and
sure does look sweet in white and black.
'Link to Image' (http://tinyurl.com/5mlre) *

Chex, that is a nice tire. But personally, I like the orange/black HW.

After a quick check on Unicycle.com, the only 20x2.5 tires I saw were
Trials tires. Are you sure you ordered a 20x2.5? I have seen some
20x2.5 (that fit on a 20 inch rim) tires at a bike shop. I believe they
came on a new Giant Cruiser (I don't think it was the stiletto, but I
could be wrong).

--
daino149 - On Vacation - till i find a job

Check out my 'pics ' (http://www.unicyclist.com/gallery/daino)
'My X-a-n-g-a' (http://www.xanga.com/home.aspx?user=fingerpies)
I need to find a job
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I have a 20" x 2.5" tire on my summit. Its got a 19" rim unlinke most
20" unis.

-Lee

--
leeman180 - Single Track Mind
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Uni.com has made several mistakes on my orders. However, they have
ALWAYS make good when I called them.

I've had some fun experiences (read with extreme sarcasm) with the
"customer support" of some large organizations. SBC/Cingular in
particular.

While they do make mistakes, it's nice to deal with a company in which
you can talk to somebody that actually cares about customer service. Amy
and John have always taken care of any problems I've had.

My experiences with SBC/Cingular have reminded me of that.

--
mscalisi - Not such a newbie anymore
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I always wondered how they can stil get away with that.

On the bright side, when the pedal ripped out of the crank on my Torker
CX, they sent replacement cranks free of charge. Granted they were the
wrong size, but they sent the proper sized ones for free as well. Now I
have a spare pair of cranks.

--
PopeSamXVI - Resident Hogwasher/Hornswaggler

Karol Jozef Wojtyla Forever!

I really am the president of my own fan club. www.samhunterfanclub.tk
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AllThingsUni said:

*short version-they said they were giving me a 20x2.5 tire and they
gave me a 20x1.95 tire. i called them to see if they would make it
right.. andthey really just blew me off. i read in one of tyler cox's
recent posts that they sent him a white tire when it didnt come with
one. ne ways has anyone else had similar problems with unicycle.com.
cuz i felt rejected.dig?

jon *

Dude, not cool.

Anyone who is been riding a uni or 5 has done business with
unicycle.com. I admit to having a glitch here and there with not only
them but other uni sources. Every company and/or person is gonna make a
mistake.

The telling point is what happens after the mistake is brought to their
attention. Uni.com has been superb in dealing with any problems on my
orders that have presented themselves, and not all orders have problems.
That's why I am and will continue to be a returning customer. Great
customer service.

Ranting on an internet forum, soliciting other negative posts through a
public [censored] session? We all know they read this forum as well and
while this may indeed get their attention to resolve this situation, you
can bet they could care less about your business in the future. I
wouldn't.

After this is resolved, are you gonna at least start a message thread
telling the world how uni.com took care of you and got you what you had
coming? But by reading some of these other posts, It sounds like it is
your fault... ordering a tire brand that doesn't exist in that size.

Ed Hansen

--
Ed Hansen - You know you want to be me.

"I do not know what I may appear to the world, but to myself I seem to
have been only a boy playing on the sea-shore, and diverting myself in
now and then finding a smoother pebble or a prettier shell than
ordinary, whilst the great ocean of truth lay all undiscovered before
me." (Isaac Newton)
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My experiences with uni.com have always been positive. Just discuss it
with them and give them a chance to make it right.

--
newtouni - Self Proclaimed Unicycling Dufus

Download UniCalc
(The Unicycle Calculator) free from
http://www.ironjungle.com/
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Ed Hansen said:

*Dude, not cool.

Anyone who is been riding a uni or 5 has done business with
unicycle.com. I admit to having a glitch here and there with not only
them but other uni sources. Every company and/or person is gonna make
a mistake.

The telling point is what happens after the mistake is brought to
their attention. Uni.com has been superb in dealing with any problems
on my orders that have presented themselves, and not all orders have
problems. That's why I am and will continue to be a returning
customer. Great customer service.

Ranting on an internet forum, soliciting other negative posts through
a public [censored] session? We all know they read this forum as well and
while this may indeed get their attention to resolve this situation,
you can bet they could care less about your business in the future. I
wouldn't.

After this is resolved, are you gonna at least start a message thread
telling the world how uni.com took care of you and got you what you
had coming? But by reading some of these other posts, It sounds like
it is your fault... ordering a tire brand that doesn't exist in that
size.

Ed Hansen *

Ditto. I also have a business that does a lot of shipping, and if any
of you have a way of getting shipping errors to 0% while allowing the
majority of my orders to be shipped within 24 hours and not cost me more
than the business makes I'd love to hear it.

I can assure you that the last thing they want to do is have a order
ship out incorrectly. It cost them time and money. Many times when a
mistake like this occurs, it costs more to fix the problem than they
made on the initial sale.

It is also very well known in this forum that John and Amy take care of
misshipments when they occur, so if your are not getting the resolution
you want, there must be more to the story.

--
bugman - Survivor 2004 Wolfman Duathalon

"The world is a dangerous place to live, not because of the people who
are evil, but because of the people who don't do anything about it."

Albert Einstein

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i've ordered from unicycle.com from my friendly local bike shop who, is
of course, an authorized dealer. the bike shop has occasionally screwed
non-uni orders up for me, so if they ever mess up a uni order(haven't so
far, knocks on wood) i'd probably blame them.

--
markf - movie nerd

stuck in iowa and unemployed.
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well when i caleld them to see if they could correct it, they were very
short on words

jon

--
AllThingsUni - A Hog Noob

I will prepare and one day my time will come. - Abe Lincoln

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[quote="AllThingsUni"][B]well when i caleld them to see if they could correct it, they were
very short on words

Like we don't have a 20 x 2.5" tire.

Unless you ordered a trials tire which wont fit a standard 20" rim,
I'm not sure what they could do to help you. is it for a trials 19"
rim and they sent you a standard tire by mistake?

What kind of uni is the tire for?

Dan.[/quote]



--
Tellurider - Dan Wilson

There's a fine line between "Hobby" and "Mental Illness".
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I just recently ordered a 20" LX for my son. When it arrived, there was
no frame. Just a seat and post, wheel and cranks, and pedals. I called
them that evening. They apologized profusely. Then, they got the rest of
the order on the way the next day and threw in a free t-shirt for the
inconvenience.

IMO, they covered their error VERY professionally.

Chad

--
pilotfox
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For a while I've defended unicycle.com... but honestly I would order
from Roger before Amy and John. I live in Florida if that says anything
to anyone.

We are all running into the same problems, over and over... and possibly
over again.

Get organized, find a new system, do something. It's wonderful that they
provide great customer service, but hell sometimes I just want the right
parts at the right time.

Amy and John,
I know you guys are slammed and that your company is most likely
expanding exponentially, but please build an organized infrastructure as
your business expands.

--
AccordNSX - Adam Coast Choppers

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there are 20"x2.5" tyres.

they are either Lunas or montys or maxxis creepy crawlers...

its the RIM thats 19" because trials TYRES have huge sidewalls that make
up the extra 1"

--
tomsey - hardcore unicyclist

www.ozextremeunicycling.cjb.net
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AccordNSX said:

*Amy and John,
I know you guys are slammed and that your company is most likely
expanding exponentially, but please build an organized infrastructure
as your business expands. *

i totaly agree.

its hard to belive that many orders are still getting messed up after so
many years of increasing sales. thats not the way business's usally
increase their sales. ive never had a mistake from Bedford in 7 orders
and hes in another country !

i think Banjo.com has somthing to do with it too. they may be spead to
thin. Also i dont know if its like this anymore but a year ago they had
12 years olds boxing up the orders....

anyway, im ordering from them tonite, i cant wait to see what i
get....one thing i always get is the "in case your new to
unicycling....Tips" letter. they have never forgot that and i have about
40 of them.

the packing of the boxes needs help to...why do thousand dollar
unicycles get put in three dollar boxes? and spare parts get the run of
the whole box, loose and flying around in there for 8 days till its at
my house? a bad pack job cannot be blamed on UPS.

--
jagur - Total Gimp

obie is an awesome guy and i cant make football pic's
---------------------------------------------------
-forget_your_life-
--------------------------------------
-------*muni militia *-------
*one wheeled death squad*
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I am fortunate enough to have Christmas year round. Many of my orders
with unicycle.com have been similiar to Secret Santa programs... I know
how much money I'm going to spend, and I know within reason when the
package is going to arrive, but there is one downside.

I never know what I'm going to recieve or the condition of it.

--
AccordNSX - Adam Coast Choppers

If I had a signature, would you forge it?
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I agree too, they say they make mistakes while trying to get every order
sent within 24 hours. How about you change that to 48 hours, and make
sure everything that you're shipping off is what you're -supposed- to be
shipping off.

--
James_Potter - betcha can't stick it!
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