Unicycle.Com Rocks!

I've had the pleasure of ordering through UDC both USA and UK, a number
of times. Both are great.

I have had nothing but excellent results from orders, questions and
concerns. They certainly work to satisfy customers and to enhance the
sport.

Many thanks to UDC!

--
Chrashing

Regards,
Ken ... I say it's a great exercise. They say it's a mid-life thing.
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I rate and trust UCD (UK) highly. I've messed up loads of orders by
putting the wrong postcode and Roger is always polite and stuff comes
quickly. Roger also built my wheel for me at BUC (for free! 😄).

When I got a defective bumper Roger sent me a new handle aswell as a
bumper incase that was bad too.

They're only human and are bound to make mistakes.

Toodles

--
andycookuk

'Northern Unicycle Trials Sessions'
(http://www.northernunicycletrials.tk)

joe said:

you are the man!

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I've met both Roger at UDC UK and John and Amy at UDC USA. They are all
nice people.

John and Amy are very helpful. At NAUCC last year they helped me change
my tire when I kept having tire problems.

I ordered some 661's from them a few years ago, and when they came one
of them had a little rip on the seam. I told them about it and they
sent me a new pair.

A couple years before that, when I was first getting into unicycling,
they sent me a replacement saddle after the bolts on the one I first
bought broke (really my fault).

I've had nothing but great service when dealing with them.

--
forrestunifreak

I will, because I can.
'*-My Gallery-*' (http://tinyurl.com/wcrsl)
*www.qu-ax.com* *unicycle for
christ*

"Oh... they don't kick bricks, do they?" ~ Joe Hodgekins
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For the record, I've dealt with UDC US 5 or 6 times over the last 2
years (3 unicycles, so far) and am fully satisfied with their service.
I think they provide a great service! They definitely don't deserve
some of the trash-talking going on recently. :eek:

--
FlyByWire

FlyByWire said:

For the record, I've dealt with UDC US 5 or 6 times over the last 2
years (3 unicycles, so far) and am fully satisfied with their service.
I think they provide a great service! They definitely don't deserve
some of the trash-talking going on recently. :eek:

Because you got good service others will?

Just sayin'

Mike

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Mikeswarbrick
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Mikeswarbrick said:

Because you got good service others will?

Just sayin'

Mike

As an other I can say, yes they will.

--
Chrashing

Regards,
Ken ... I say it's a great exercise. They say it's a mid-life thing.
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Chrashing said:

As an other I can say, yes they will.

Thanks for your witty reply mate.

I do hope you can see where I'm coming from, obviously UDC US have done
some wrong, otherwise some people wouldn't be nay saying the business.

Cheers,
Mike

--
Mikeswarbrick
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IMHO UDC US's trouble stems directly from their policy of charging your
card for an item as soon as the order is placed. To correct their
"troubles", all they need to do is resist grabbing the cash until the
product is shipped. To do otherwise is a ticket to free cash, and an
invitation to trouble. Because they update their "in stock" listings on
an apparently monthly basis, you can order something from them, be
debited for it, and not receive it. Then they may send you the other
stuff you ordered and just forget about you. In my case, I complained
both directly to UDC US, and on the forums. I was told by email my
account would be credited. So another 2 months goes by and I get my
bank statement. They sent me the email telling me everything is ok,
they are sorry, etc. ,then forgot to credit my account !
In summery, I wish this was an "error". But it is not. It is terrible
greedy policy.
As a counter point, it is common knowledge among the KH lustful that
there is great hope we may be able to get KH's again from AE Bike at
their super great price. But they are out of stock. So their site
doesn't list them anymore. They could no doubt collect and deposit
1000's of $ from hopefuls if they were willing to do that. Charge today
for a back ordered item.
Just read the end part of this thread. You can see what I mean.
Honest web sites will not charge your card before they ship. Period. If
only UDC US could pass on the quick buck, I would so gladly stfu.
Read the end of the thread, imagine how many people would put down
money now, but A E Bike (as well as almost all sites), just won't go
there. It's a simple rule. Box out, card charged.
http://www.unicyclist.com/forums/showthread.php?t=60873

--
feel the light
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Mr. Feel the Light, your top 40 responses have been heard by most of us
too many times. I’m assuming that you’ve spoken to the evil UDC people
many times with your concerns. It is a shame that you’ve had to deal
with such an unfair company. Maybe it’s because they just don’t give a
d@#$. It is also quite amazing that a company this bad is able to
survive in business.

I would suggest that the way that you can fix them is to not order from
them anymore. That way you won’t be aggravated when they do something
else bad to you. More importantly you won’t be continually complaining
to us, the only people that _can’t_ help you solve your problem.

--
One on one

"That's going to end up in somebody's sig." - rob.northcott

"one on one is happy, so am I!...." -CKCrowe
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You have missed the point. I am a fat idiot with little talent who just
bought ti axles for his pedals to make my lame self feel better. No one
can shame me. Dump on me all you want.:p
UDC US owns the web name and will get the orders. That's a fact. I
must order from them in the future. As must we all. They are the only
source for lots of stuff. I want to change them because we need them. I
have never met them, and do not doubt they are nice.
My only real point is that it is considered, justifiably, unethical,
wrong, plain bald face greedy give me the money now and trust me I'm
nice so stfu be glad I'm here to take your cash and pray, wrong, wrong,
and wrong.... to charge before the item is shipped. You don't have to
love, respect, or even wish to ever read my drivel again. This has
nothing to do with my ignorant low talent whiny ass. We Need UDC US to
match the barest standard of legitimacy. Don't take the cash before you
ship the goods. It is a sleazy practice. We need them to stop it for
their good as well as the good of the sport. They only think they want
that money. They are wrong.
Follow the standards of other legitamate web businesses. 🙂

--
feel the light
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I have had nothing but good experiences with UDC US. I have ordered
from them several times over the past year. Personally I wouldn't give
a damn if a company charged the $ for a backordered item. I would
rather have that then forget about an item, then when it's finally
shipped have insufficient funds available. If it came about that the
item was discontinued, or unable to be delivered, then I'd expect a
refund. I realize that in ANY company there are faults. It just so
happens that this is a company that has cornered such an elitist market
to begin with, and it doesn't help any that there are forums regarding
every tiny discrepancy.

UDC US wouldn't recieve so many complaints if there were hundreds of
places dealing unis. It is just that you can really only order unis
from such few dealers. There's bound to be mistakes made sometimes.:o

--
SARIN

http://www.MySpace.com/X_oskeletal
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I dunno how US unicycle.com handles payments, but the UK one at least,
the reason they charge you as soon as you order on the website, is
because they use a 3rd party secure payments server, which means that
they never actually have your credit card details on the unicycle.co.uk
site. So they can't hang onto the details until it ships, because they
don't have them.

I've phoned up and ordered stuff that wasn't in, and Roger said he'd
call me back when it came in, and he got my credit card details then. I
think that's typical for UK unicycle.com at least.

Joe

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my pics http://gallery.unicyclist.com/albuq44
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personally wots with the all the complaints about charging straight
away? thats wot always happens on the net isnt it? even on ebay! - and
good god thats unreliable.

UDCUK have always done me proud, including when my mum ordered my
unicycle (i had kinda told her wot to get but ehehe), without me
knowing just before my birthday and they sent ME the confirmation email
(obviously they had some kind of record of my house and sent me the
confirmation email with the parcel tracking number. I then found out
that my mum had ordered the unicycle at 2pm and it had arrived at like
10am the next day... now thats wot u call service. Even though i only
got the unicyle the next week. damn parents.

As for the other order i've put in (i think i've only had two) it came
in the next day as well.

MDC which i also ordered from gave me a two day turnaround but since i
ordered at 11pm... i think that counts as a 1 day turnaround.
Impressive saying they are in germany.

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brendan
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feel the light said:

You have missed the point. I am a fat idiot with little talent who just
bought ti axles for his pedals to make my lame self feel better.

least you can unicycle

--
thejdw

kington99 said:

A hobnob is an oaty biscuit, the fact that they don't exist in america
just goes to show that you have no culinary heritage 🙂

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feel the light said:

UDC US owns the web name and will get the orders. That's a fact.

Fact is, people could buy unicycles even before there was a
Unicycle.com. They just started the trend to make it (lots) easier. By
selling online.

Quoted message said:

They are the only source for lots of stuff.

True, they created (or helped to create) many of the unicycles that are
now popular. These can also be purchased through their many
distributors also though. You might be able to get one of your local
bike shops interested in being a distributor. then you can blame all
the mistakes on them... 🙂

Quoted message said:

My only real point is that it is considered, justifiably, unethical,
wrong, plain bald face greedy give me the money now and trust me I'm
nice so stfu be glad I'm here to take your cash and pray...

Could you please explain where you learned of this policy of charging
the credit card for out-of-stock items? You seem sure it's a policy and
are then projecting from that point. May I suggest to you that this is
not a policy? It's a mistake. Naturally the most irate customers are
the ones who get hit by consecutive mistakes, which indeed seems to be
your situation. You have every right to be irate and make sure UDC
knows about it. I hope you spoke to a live human at UDC before posting
all your complaints here. That's always the best approach, and was
reinforced by the Drummonds at NAUCC when they presented their annual
check to the Unicycling Society of America. If you're having a problem,
please call and they'll do their best to rectify it. But they do make
mistakes.

BTW, since they were up in Michigan for the past week or so, they're
probably running a skeleton crew until they get back.

--
johnfoss

John Foss
Email: "jfoss" at "unicycling.com" -- www.unicycling.com
-----------------------------------------------

"pretty much every trail that we've done on the California or Moab Muni
weekends is an XC trail." -- Kris Holm, on XC from a North Shore point
of view
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My $1,000 touring unicycle was stolen a month before my big tour and I
called UDC the next weekday morning and spoke to Amy about it. She
informed me that the parts would take two weeks to get and I also
mentioned my tour and that I wouldn't have another $1,000 for about 3
weeks....that put my unicycle arriving about a week or less before I
left for the tour if assembly and shipping all went fast. This is no
way to ride a 500 mile tour. Amy called me back 2 days later and
confirmed that I would be re ordering. After I told her that, she said
she put my wheel in the build queue and just to call them when I was
ready to pay. Well I paid on July 13th and was informed that my
unicycle was in the box and done....it would ship that evening! It
arrived in one piece the following Tuesday (weekend shipping) and all
was well. They even called to make sure everything was well...I have
had small mishaps in shipping errors with UDC (slightly incorrect
address, small changes in what I ordered to what I got) but they were
all corrected with a phonecall. This was truly a point for me that UDC
came through for me when I needed it most. Thanks to you all. I
dedicated my RAGBRAI ride to you guys this year 🙂

--
mouse
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UDC US is the unicycling Monopoly in America. Whenever you have a
monopoly there are going to be inefeciencies. I mean just look at UDCs
prices on KH unicycles compared to AEbikes! If UDC US had two more
serious competitors in the US I bet that prices would be quite a bit
lower. That includes shipping. I would also think that there would be
more models of unicycles being sold and more agressive advertizing that
would lead to more unicyclist and larger economies of scale in the long
run, with happier consumers.

I don't think that Feel The Light is all wrong. At FLUCK there was a
lot of "hate" sentiment towards UDC US. Let us remember that it is
zeolots like Feel the Light that expend the energy needed to get things
changed!

Unicorn

--
Unicorn

Keep your eyes on the stars and your feet on the pedals, and you will
accomplish great feats!
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i just got six six one knee and shin guards from ucdc.au

--
Daviduni

bc uni kid
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i like udcuk. roger's great- professional in business and nice to know.
i've always felt valued as a customer, shipping's always been prompt
and on occasions i've been pleasantly surprised by how swiftly my
orders arrived.

it's pleasurable doing business with them and back to the OP's
intention i think it best just to show some love for them.🙂

--
epistolize

affirmation: i will hit tricks in a heavy stylee, quit prehoppin and
flow freely😎
organise my th🙄ughts into lines
😄 and WORK "I lli T!
eratepeoplegetthefulleffectofalphabetsoup?"
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I have had the opportunity to order products from 6 suppliers so far.
This ranges from whole unicycles to just parts.
Some of them are recent startup businesses (so growing pains and
established business practices have yet to gel, Others were a
combination of LBS/Uni reseller)

Of the Unicycle vendors I've dealt with so far two stand above the
rest.
They are ...
Darren Bedford and UDC USA.

Darren Bedford
PROS: The best way to contact is by the phone. Hell, I even called him
on a Sunday and ordered my uni right over the phone on Sunday. Very
knowledgable. Gives his time to unicycle community, RTL, unicycle club,
etc. Responds to emails. Provides tracking information promptly and
confirmation of shipped goods. Good person to deal with. Has dedicated
unicycle store in Toronto.
He's CANADIAN EH.
CONS: Web site is out of date, maybe from the jurasic period. 😉

UDC USA:
PROS: Good web site, full catelogue of inventory. 1800 number for help
desk, friendly phone support. Amy is great, she really does seem to
care. Sending her an email or phone call usually generates results.
CONS: Minor inventory issue with new Nimbus 36 out of stock. Slow to
respond to helpdesk emails (can alway call the 1800 number for prompt
result though)

--
legtod2

Terry Fox & Trish Crandall...
my inspiration in life.
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