Unicycle.Com Rocks!

The problem was never with UDC UK, only in the US.

I have heard different things from different people, including some
'celebs'. I don't think anybody should post what someone said, let
them come by and say it straight from the horses mouth so to speak.

Mike

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Udc uk have always been great 🙂

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thejdw

kington99 said:

A hobnob is an oaty biscuit, the fact that they don't exist in america
just goes to show that you have no culinary heritage 🙂

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I have always had good service and advice from Unicycle.uk.com.

Innes

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It's not surprising that UDC UK rocks, because Roger is a
very nice man! 🙂

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Mikeswarbrick said:

The problem was never with UDC UK, only in the US.

This can be the UDCUK thread then :P

I've heard some bad things about alot of companies, and I've heard alot
of good things too... the good things just never seem to get told.

Think its a case of 'If you like what we do, tell others, If you dont
like what we do, tell us'.

Joe,

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joe

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'Unicycle.Com' (http://www.unicycle.com)
Joe Baxter is great. Mike Swarbrick is not.

Lucas said:

I wasn't drunk, I was just uncoordinated

Kit said:

I've lost my baby arms!

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yeah UDC UK are very good.

the orders always get here propper fast, most times next day for me.

well done UDC UK

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dale_dale

freedom of style
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They charge my card right away for a back ordered item. Then they
discontinue the item. I complain "you charged me 65 $ (over priced to
boot), for these pedals and didn't ship them." I get an email saying
they will refund my $. Then I get my bank statement a month later and
they still have my $. I ask again for my money etc.
Any legit company will not hit your card before they ship the item.
Any other web site I have ever dealt with knows if something is in
stock. To combine these 2 lamenesses , with a reluctance to return said
$ is inexcusable. 🙁
The reason they charge your account for an item before shipping is a
conscious profit maximizing choice they would discontinue if they had
any real competition. But really, for a lot of stuff it's UDC or
nothing, and they know it, act like it, and we must just deal with it.
They read this forum and could change said rotten policy and post a
thread announcing said change anytime they decide to forgo the extra $
it makes them.🙄

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feel the light
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I posted this on the wrong thread ^^^^:o

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feel the light
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I've only had good dealings with UDC US in the 2 times I've dealt with
them!
YAY US UDC!!!

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joe said:

I've heard some bad things about alot of companies, and I've heard alot
of good things too...* the good things just never seem to get told.*
Joe,

good things do get told. fairly often even on here. the most goes to
KH.
a thread like "this company got the stuff i ordered out that day and
they were very friendly and blah blah blah." isn't as common because it
is expected or at least should be.
where a company who forgets to ship stuff and doesn't get all the parts
in and doesn't give free shipping for when they forget to send a
part...
they deserve to be givin a bad name because they aren't earning a good
name.

--
torkerdx

gordito8me said:

it's like running across the highway at rush hour. Dangerous, stupid,
but not really that fun.

Unicaw89 said:

Koxx rapes Torker hard!

skianduniaddict said:

never give 4 teenagers a camera... they go crazy

johnfoss said:

Yes, being old makes you stupid.

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I had a great experience with UDC when I needed to return a
bargain-basement Sun with a dead hub. They emailed me a return
shipping label and credited me back for the purchase just as soon as
they got it. I also got my KH 29 through them (via REI) and they
emailed me to let me know when the wheel was being built up and when
they would ship, at a point when I wasn't even getting nervous about
the ship date. (Disclosure: I work for REI)

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mboulanger

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I have had six years of flawless service from UDC US involving countless
orders for anything from parts to (several) entire unicycles. They are
prompt and courteous. Their prices are exceptional. Their stock is
flaky but they are a growing company and will make mistakes. If I ever
had a complaint I would go directly to them until it was resolved
rather than whine on an internet site.

I have had years of flawless service with Darren Bedford as well. He is
prompt and courteous as well as EXTEMELY helpful and accommodating. You
can go to Darren not really knowing what you want and get exactly what
you need at a reasonable price.

I have an annoying habit of making what I want crystal clear with any
order. I spell correctly, form clear, complete sentences when making
requests, and include all details. Try it sometime.

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harper

-Greg Harper

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UDC Australia has fantastic customer service.

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Order all my stuff off there gets delivered on time and never broken its
brilliant =] but i suppose the us one has a bigger range to deal with
as the us is like ALOT bigger than the UK =[

hehe

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Luke Collalto said:

UDC Australia has fantastic customer service.

in the two times ive dealt with them yes and shipping was fast plus my
order didnt get stuffed up. It seems its only unicycle.com (US) thats
has problems if they do i do not know

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UDC.uk.com has never let me down, in the past 3 years ive ordered around
£800 worth of bits and bobs and not once have i had the chance to
complain.I've only heard bad things about UDC in the US and they have
far more customers so theres bound to be the odd [censored] here and
there.

Joe

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forrestunifreak said:

I pulled it out today and was messing around....

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UDC.UK is fab.

I've always got what I wanted (and I usually want something different
from the stock unicycles).

Most recently I got a bargain price for a metalic powder coating that
Roger negotiated from the powder coaters.

I would be much richer if it wasn't for UDC.UK. 😄

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Cathy
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I've not had any problems with UDC (UK). The people who work there are
friendly and enthusiastic (I've mostly spoken to Roger and Miark),
which is the most important thing I reckon. The only time they did
make a minor [censored] with one of my orders they sorted it out straight
away. Can't ask more than that. I don't know what all the moaning is
about (although it does seem to be more directed at the US branch).

Rob

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cool-bananas said:

in the two times ive dealt with them yes and shipping was fast plus my
order didnt get stuffed up. It seems its only unicycle.com (US) thats
has problems if they do i do not know

Not really. Its just that you only hear of people who have problems
with UDC on here, then the others who have had problems join in and
make it seem much worse than it is. It really is a jsut a small percent
of mistakes being made, and most of those mistakes are fixed quickly
afterwards.

A few of the things I have read about people complaining about UDC are
just funny though, and the fault lies within themselves, or they are
getting greedy and expect to get free things. Makes me laugh at how
much "Gimme gimme!" attitude some of them have.

Anyways, UDC does rock, ive ordered frames, unis, and some other parts
from them perfectly every single time. The only thing I dont like is
the wait, but I cant blame that on UDC.

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