Mountain Bikes · Public discussion

Warranty issue

Baelwulfe · 2003-07-19T02:00:24+00:00

This week while riding my chain broke and lodged itself in my front derailleur, breaking it apart at the bottom. I called the LBS where I purchased it, and they told me without even seeing the bike that it is not a warranty issue. I have only had the bike for 2 months now is this normal, or am I being screwed. On another note the giant web site states that the NRS 3 comes with the rear shock pump, yet the LBS has told me 3 times that it does not come with the NRS 3, but all the other bikes in the NRS line. as always Thanks for any help the lost newbie

Started by Baelwulfe · 19 July 2003 · Last activity 19 July 2003 · 10 posts · 908 views

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01 / Original postWarranty issueBaelwulfe · 19 Jul 2003 02 / This pagePosts 1–10Page 1 of 1 · chronological order 03 / Latest replyPost #10Clydesdalemtb · 19 Jul 2003

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Original section: Mountain Bikes
Published: 19 July 2003
Last activity: 19 July 2003
Original author: Baelwulfe
Posts: 10
Discussion status: Public discussion
Total views: 908
Views / 30 days: 0
Topics: Brake pads Front derailleurs

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Original post
Baelwulfe
Archived post

19 July 2003, 02:00 UTC #1

This week while riding my chain broke and lodged itself in my front derailleur, breaking it apart at
the bottom. I called the LBS where I purchased it, and they told me without even seeing the bike
that it is not a warranty issue. I have only had the bike for 2 months now is this normal, or am I
being screwed. On another note the giant web site states that the NRS 3 comes with the rear shock
pump, yet the LBS has told me 3 times that it does not come with the NRS 3, but all the other bikes
in the NRS line.
as always Thanks for any help
the lost newbie

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D T W .../\\...
Archived post

19 July 2003, 02:30 UTC #2

"Baelwulfe" <[email hidden]> wrote in message "]news:[email hidden]...
Quoted message said:

This week while riding my chain broke and lodged itself in my front derailleur, breaking it
apart at the bottom. I called the LBS where I purchased it, and they told me without even
seeing the bike that it is not

a
Quoted message said:
warranty issue. I have only had the bike for 2 months now is this normal, or am I being
screwed. On another note the giant web site states that the NRS 3 comes with the rear shock
pump, yet the LBS has told me 3 times that it does not come with the NRS 3, but all the other
bikes in the NRS line.
as always Thanks for any help
the lost newbie
From the information that you have given us we can assume:
2 months riding or 60 days x 50 miles per day = 3000 miles. I'd say that the chain was due to break.
You should have changed it sooner.
--
DTW .../\.../\.../\...
I've spent most of my money on mountain biking and windsurfing. The rest I've just wasted.

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Slash
Archived post

19 July 2003, 06:00 UTC #3

On Fri, 18 Jul 2003 18:25:54 -0700, "Baelwulfe" <[email hidden]> scribbled:
Quoted message said:

This week while riding my chain broke and lodged itself in my front derailleur, breaking it
apart at the bottom. I called the LBS where I purchased it, and they told me without even
seeing the bike that it is not a warranty issue. I have only had the bike for 2 months now is
this normal, or am I being screwed. On another note the giant web site states that the NRS 3
comes with the rear shock pump, yet the LBS has told me 3 times that it does not come with the
NRS 3, but all the other bikes in the NRS line.
as always Thanks for any help
the lost newbie
My friend's '03 NRS3 came with a shock pump that fit both the front Pilot SL and the rear Sid Air
shocks. Are yours different?
-Slash
--
"Ebert Victorious"
- The Onion

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Nelson Binch
Archived post

19 July 2003, 13:00 UTC #4

"Baelwulfe" <[email hidden]> wrote in message "]news:[email hidden]...
|
| This week while riding my chain broke and lodged itself in my front derailleur, breaking it
| apart at the bottom. I called the LBS where I purchased it, and they told me without even
| seeing the bike that it is not
a
| warranty issue. I have only had the bike for 2 months now is this normal, or am I being
| screwed. On another note the giant web site states that the NRS 3 comes with the rear shock
| pump, yet the LBS has told me 3 times that it does not come with the NRS 3, but all the other
| bikes in the NRS line.
Giant does not warranty chains (or any other "consumable" part like cables, brake pads, tires,
tubes) so they are correct in stating that. All warranty claims are for "Factory Defects" and it
would be difficult to show that a chain had a defect. Take the bike in anyway and see what the
dealer can or will do for you. Put on a SRAM PC series chain and a new FD and go ride.
No NRS 3 has ever come packed with a rear shock pump and it is not listed in the dealer manual or
the catalog. The website must be in error. Generally they don't provide these for the lowest price
models (same thing with Fisher) and they're only around $30 for a good one.
---
__o _`\(,_ Cycling is life, (_)/ (_) all the rest, just details. Nelson Binch =^o.o^=
intergalax.comintergalax.com
Checked by AVG anti-virus system (grisoft.comgrisoft.com). Version: 6.0.500 / Virus Database: 298 -
Release Date: 7/10/2003

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Sorni
Archived post

19 July 2003, 15:01 UTC #5

"Nelson Binch" <[email hidden]> wrote in message
"]news:[email hidden]...
Quoted message said:
"Baelwulfe" <[email hidden]> wrote in message "]news:[email hidden]...
|
| This week while riding my chain broke and lodged itself in my front derailleur, breaking it
| apart at the bottom. I called the LBS where I purchased it, and they told me without even
| seeing the bike that it is

not a
Quoted message said:
| warranty issue. I have only had the bike for 2 months now is this

normal,
Quoted message said:
| or am I being screwed.
Quoted message said:
Giant does not warranty chains (or any other "consumable" part like

cables,
Quoted message said:
brake pads, tires, tubes) so they are correct in stating that. All

warranty
Quoted message said:
claims are for "Factory Defects" and it would be difficult to show that a chain had a defect. Take
the bike in anyway and see what the dealer can

or
Quoted message said:
will do for you. Put on a SRAM PC series chain and a new FD and go ride.
But, but...I read on the Internet (so it must be true) that those chains SUCK!
Trusting Bill
(PS: I agree about seeing what dealer will do, although it sounds like he's already on "touchy"
terms with 'em. Argument COULD be made that they didn't assemble chain correctly, leading to
premature e-jack-u-breakage.)

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Alan McClure
Archived post

19 July 2003, 15:01 UTC #6

"Nelson Binch" <[email hidden]> wrote in message
"]news:[email hidden]...
Quoted message said:
"Baelwulfe" <[email hidden]> wrote in message "]news:[email hidden]...
|
| This week while riding my chain broke and lodged itself in my front derailleur, breaking it
| apart at the bottom. I called the LBS where I purchased it, and they told me without even
| seeing the bike that it is

not
Quoted message said:
a
| warranty issue. I have only had the bike for 2 months now is this

normal,
Quoted message said:
| or am I being screwed. On another note the giant web site states that

the
Quoted message said:
| NRS 3 comes with the rear shock pump, yet the LBS has told me 3 times

that
Quoted message said:
| it does not come with the NRS 3, but all the other bikes in the NRS

line.
Quoted message said:

Giant does not warranty chains (or any other "consumable" part like

cables,
Quoted message said:
brake pads, tires, tubes) so they are correct in stating that. All

warranty
Quoted message said:
claims are for "Factory Defects" and it would be difficult to show that a chain had a defect. Take
the bike in anyway and see what the dealer can

or
Quoted message said:
will do for you. Put on a SRAM PC series chain and a new FD and go ride.
No NRS 3 has ever come packed with a rear shock pump and it is not listed

in
Quoted message said:
the dealer manual or the catalog. The website must be in error.

Generally
Quoted message said:
they don't provide these for the lowest price models (same thing with Fisher) and they're only
around $30 for a good one.
---
__o _`\(,_ Cycling is life, (_)/ (_) all the rest, just details. Nelson Binch =^o.o^=
intergalax.comintergalax.com
Checked by AVG anti-virus system (grisoft.comgrisoft.com). Version: 6.0.500 / Virus Database: 298
- Release Date: 7/10/2003
Wouldn't you think that even if the website is mistaken about the pump, that he could contact Giant
about the issue and get a pump from them somehow, since it is their mistake? It seems to me that if
Giant says things come a certain way on their bikes, then they should be made somehow to follow
through. Of course if they refuse, then what can you do--nothin I guess.
Alan

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David Kunz
Archived post

19 July 2003, 15:01 UTC #7

Sorni said:
"Nelson Binch" <[email hidden]> wrote in message
"]news:[email hidden]...
Quoted message said:
"Baelwulfe" <[email hidden]> wrote in message "]news:[email hidden]...
|
| This week while riding my chain broke and lodged itself in my front derailleur, breaking it
| apart at the bottom. I called the LBS where I purchased it, and they told me without even
| seeing the bike that it is
not a
Quoted message said:
| warranty issue. I have only had the bike for 2 months now is this
normal,
Quoted message said:
| or am I being screwed.
Quoted message said:
Giant does not warranty chains (or any other "consumable" part like
cables,
Quoted message said:
brake pads, tires, tubes) so they are correct in stating that. All
warranty
Quoted message said:
claims are for "Factory Defects" and it would be difficult to show that a chain had a defect. Take
the bike in anyway and see what the dealer can
or
Quoted message said:
will do for you. Put on a SRAM PC series chain and a new FD and go ride.
But, but...I read on the Internet (so it must be true) that those chains SUCK!
Trusting Bill
(PS: I agree about seeing what dealer will do, although it sounds like he's already on "touchy"
terms with 'em. Argument COULD be made that they didn't assemble chain correctly, leading to
premature e-jack-u-breakage.)
Or, the chain's defective (IMO) and since it comes with the bike, the shop's responsible.
And, take a printout of the web page to the shop and push...
David

Report
Sorni
Archived post

19 July 2003, 15:30 UTC #8

"Alan McClure" <[email hidden]> wrote in message news:5wcSa.97477$N7.11862@sccrnsc03...
Quoted message said:

"Nelson Binch" <[email hidden]> wrote in message
"]news:[email hidden]...
Quoted message said:
"Baelwulfe" <[email hidden]> wrote in message "]news:[email hidden]...
|
| This week while riding my chain broke and lodged itself in my

front
Quoted message said:
Quoted message said:
| derailleur, breaking it apart at the bottom. I called the LBS where I purchased it, and they
| told me without even seeing the bike that it is

not
Quoted message said:
a
| warranty issue. I have only had the bike for 2 months now is this

normal,
Quoted message said:
| or am I being screwed. On another note the giant web site states that

the
Quoted message said:
| NRS 3 comes with the rear shock pump, yet the LBS has told me 3 times

that
Quoted message said:
| it does not come with the NRS 3, but all the other bikes in the NRS

line.
Quoted message said:

Giant does not warranty chains (or any other "consumable" part like

cables,
Quoted message said:
brake pads, tires, tubes) so they are correct in stating that. All

warranty
Quoted message said:
claims are for "Factory Defects" and it would be difficult to show that

a
Quoted message said:
Quoted message said:
chain had a defect. Take the bike in anyway and see what the dealer can

or
Quoted message said:
will do for you. Put on a SRAM PC series chain and a new FD and go

ride.
Quoted message said:
Quoted message said:

No NRS 3 has ever come packed with a rear shock pump and it is not

listed
Quoted message said:
in
Quoted message said:
the dealer manual or the catalog. The website must be in error.

Generally
Quoted message said:
they don't provide these for the lowest price models (same thing with Fisher) and they're only
around $30 for a good one.
---
__o _`\(,_ Cycling is life, (_)/ (_) all the rest, just details. Nelson Binch =^o.o^=
intergalax.comintergalax.com
Checked by AVG anti-virus system (grisoft.comgrisoft.com). Version: 6.0.500 / Virus Database:
298 - Release Date: 7/10/2003
Wouldn't you think that even if the website is mistaken about the pump,

that
Quoted message said:
he could contact Giant about the issue and get a pump from them somehow, since it is their
mistake? It seems to me that if Giant says things come

a
Quoted message said:
certain way on their bikes, then they should be made somehow to follow through. Of course if they
refuse, then what can you do--nothin I guess.
Sorta like Marzocchi manuals saying "Use the M shock pump, included, to..."
Yeah, right.
Bill

Report
Clydesdalemtb
Archived post

19 July 2003, 23:00 UTC #9

Baelwulfe said:
This week while riding my chain broke and lodged itself in my front derailleur, breaking it
apart at the bottom. I called the LBS where I purchased it, and they told me without even
seeing the bike that it is not a warranty issue. I have only had the bike for 2 months now is
this normal, or am I being screwed.
Chain breakage (outside of a week or two) is usually not a "covered" item. As such, the consequental
damage would not be covered either. still any decent LBS should at least try and work with you
towards a compromise.
Quoted message said:
On another note the giant web site states that the NRS 3 comes with the rear shock pump, yet
the LBS has told me 3 times that it does not come with the NRS 3, but all the other bikes in
the NRS line.
as always Thanks for any help
Bring a print out of the web-page to the LBS and show them. If they do not budge ask them to put it
in writing, and then contact your Mfg.'s Customer Service Dept. direclty.
--
John G. shavings.netsurvival.htm

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Clydesdalemtb
Archived post

19 July 2003, 23:30 UTC #10

Alan McClure said:
Wouldn't you think that even if the website is mistaken about the pump, that he could contact
Giant about the issue and get a pump from them somehow, since it is their mistake?
ABSOLUTELY!
Quoted message said:
It seems to me that if Giant says things come a certain way on their bikes, then they should be
made somehow to follow through.
Can you say "bait and switch"?
Quoted message said:
Of course if they refuse, then what can you do--nothin I guess.
State Attourney Genereal's office, Department of Consumer Protection.
--
John G. shavings.netsurvival.htm

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