Wiggle Rules

Toby Douglass said:

Quoted message said:

ps I'm not in the employ of Wiggle, I'm just one Impressed Customer.

OTOH, Wiggle have removed all contact information from their web-site
except for "[email hidden]", and they have failed to answer my last
two emails to them (sent with a week inbetween, the most recent email
being sent three days ago). I shall try again for a third time today.

Strange ............ I have had a couple of orders, both 'free post'
both arrived very quiclky ....... both with e-mail confirmations, and
one was altered by me (via e-mail) and it was answered within hours.

Sure you e-mail is not still in the 'drafts' folder ??

M

Jack Ouzzi said:

On Wed, 6 Oct 2004 06:19:04 +0100, Toby Douglass

Quoted message said:

Quoted message said:

ps I'm not in the employ of Wiggle, I'm just one Impressed Customer.

OTOH, Wiggle have removed all contact information from their web-site
except for "[email hidden]", and they have failed to answer my last
two emails to them (sent with a week inbetween, the most recent email
being sent three days ago). I shall try again for a third time today.

Strange ............ I have had a couple of orders, both 'free post'
both arrived very quiclky ....... both with e-mail confirmations, and
one was altered by me (via e-mail) and it was answered within hours.

Sure you e-mail is not still in the 'drafts' folder ??

M

OTOOH a quick look on YELL.COM give this phone number for wiggle.co.uk based in Portsmouth :0845 6340069 :-)

Bryan

Toby Douglass said:

Quoted message said:

ps I'm not in the employ of Wiggle, I'm just one Impressed Customer.

OTOH, Wiggle have removed all contact information from their web-site
except for "[email hidden]", and they have failed to answer my last
two emails to them (sent with a week inbetween, the most recent email
being sent three days ago). I shall try again for a third time today.

I think it extremely foolish of a company to isolate itself in this way,
to rely purely on one indirect contact mechanism, for how can they know
when that mechanism fails?

I had exactly the same thing. I think they must be getting annoyed
with spending too much time dealing with customers emails and are
basically ignoring them if it relates to returns. I must admit I've
had a few problems with Wiggle and don't consider them the best on
customer service although reasonable I suppose. I was so annoyed with
them I asked them to close my account. They didn't do this and after
my temper had reduced over a couple of weeks I started using them
again. Now I find a few weeks after that my account is now closed. I
guess they are slowly catching up with emails. They give all the
signals out that they are shortstaffed.

In message <[email hidden]>, Jack Ouzzi
<[email hidden]> writes

Quoted message said:

Toby Douglass said:

Quoted message said:

ps I'm not in the employ of Wiggle, I'm just one Impressed Customer.

OTOH, Wiggle have removed all contact information from their web-site
except for "[email hidden]", and they have failed to answer my last
two emails to them (sent with a week inbetween, the most recent email
being sent three days ago). I shall try again for a third time today.

Strange ............ I have had a couple of orders, both 'free post'
both arrived very quiclky ....... both with e-mail confirmations, and
one was altered by me (via e-mail) and it was answered within hours.

Sure you e-mail is not still in the 'drafts' folder ??

I doubt it, this is not the first time someone has complained about
emails to Wiggle not getting a response. And I've had similar
experiences with other (non-bike related companies).

After a few bad experiences trying to sort things out with email only
companies. I suspect that it's because the companies business grows
quicker than they can cope with, they don't have enough staff and some
emails just don't get dealt with. esp. those that won't make them any
money, such as returns/problems etc.

AFAIAC not advertising a phone number is for their benefit not mine,
and while as a rule I much prefer email I now try to steer clear of
email only companies and only deal with those who have a phone number
as well.
--
Chris French, Leeds

Jack Ouzzi <[email hidden]> wrote in message news:<[email hidden]>...

Quoted message said:

Toby Douglass said:

Quoted message said:

ps I'm not in the employ of Wiggle, I'm just one Impressed Customer.

OTOH, Wiggle have removed all contact information from their web-site
except for "[email hidden]"

Not strictly true - as someone has already posted, their phone number
is easily found from alternative sources; yell.com and others. And the
postal address is also on the Wiggle website - it's just not very
prominent, hidden away somewhere on the 'About Wiggle' section.
Actually, I ordered some stuff from them yesterday and have already
had the 'order received' and 'order processed' e-mails, so I await the
actual goods with bated breath....

David E. Belcher

On 6/10/04 6:19 am, in article
[email hidden], "Toby Douglass"

Quoted message said:

Quoted message said:

ps I'm not in the employ of Wiggle, I'm just one Impressed Customer.

OTOH, Wiggle have removed all contact information from their web-site
except for "[email hidden]", and they have failed to answer my last
two emails to them (sent with a week inbetween, the most recent email
being sent three days ago). I shall try again for a third time today.

I think it extremely foolish of a company to isolate itself in this way,
to rely purely on one indirect contact mechanism, for how can they know
when that mechanism fails?

Is that legal for a mail order company? I thought they had to provide
appropriate contact details?

ICBW as IANAL.

...d

In message <[email hidden]>, David Martin
<[email hidden]> writes

Quoted message said:

On 6/10/04 6:19 am, in article
[email hidden], "Toby Douglass"

Quoted message said:

Quoted message said:

ps I'm not in the employ of Wiggle, I'm just one Impressed Customer.

OTOH, Wiggle have removed all contact information from their web-site
except for "[email hidden]", and they have failed to answer my last
two emails to them (sent with a week inbetween, the most recent email
being sent three days ago). I shall try again for a third time today.

I think it extremely foolish of a company to isolate itself in this way,
to rely purely on one indirect contact mechanism, for how can they know
when that mechanism fails?

Is that legal for a mail order company? I thought they had to provide
appropriate contact details?

Yes, They do. The postal address (which is probably what is required in
law) is on the bottom of every page.

All that is missing is the phone number, but there is no legal
requirement for that to be there (or even for them to have a phone :-))

Quoted message said:

--
Chris French, Leeds

Jack Ouzzi said:

Toby Douglass said:

Quoted message said:

ps I'm not in the employ of Wiggle, I'm just one Impressed Customer.

OTOH, Wiggle have removed all contact information from their web-site
except for "[email hidden]", and they have failed to answer my last
two emails to them (sent with a week inbetween, the most recent email
being sent three days ago). I shall try again for a third time today.

Strange ............ I have had a couple of orders, both 'free post'
both arrived very quiclky ....... both with e-mail confirmations, and
one was altered by me (via e-mail) and it was answered within hours.

Sure you e-mail is not still in the 'drafts' folder ??

M

I have just ordered some more stuff and got an instant e-mail back
confirming my order, and another 3 hours later saying that my order is
ready for despatch.

I have also just sent an e-mail asking then to look at this newsgroups
comments, lets see what happens :-)

M

I've had excellent speedy service from this vendor and can also highly recommend them. Having said that, they did ignore a couple of emails once, but I'm not sure it was entirely fair of me to expect an answer.

Quoted message said:

Actually, I ordered some stuff from them yesterday and have already
had the 'order received' and 'order processed' e-mails, so I await the
actual goods with bated breath....

I've used Wiggle loads and I cannot fault them on the level of service I've
received so far. Stuff has *always* been dispatched promptly and accurately.

Cheers, helen s

--This is an invalid email address to avoid spam--
to get correct one remove fame & fortune
h*$el*$$e*nd**$o$ts**i*$*$m*m$o*n*s@$*a$o*l.c**$om$

--Due to financial crisis the light at the end of the tunnel is switched off--

Quoted message said:

I've used Wiggle loads and I cannot fault them on the level of service I've
received so far. Stuff has *always* been dispatched promptly and accurately.

Cheers, helen s

I've ordered some stuff from Wiggle this morning. Got the usual confirmation of
order immediately and I've now received email notifcation that the order has
been processed, will be picked up from Wiggle within one working day, and be
with me within a couple of days of that.

Cheers, helen s

--This is an invalid email address to avoid spam--
to get correct one remove fame & fortune
h*$el*$$e*nd**$o$ts**i*$*$m*m$o*n*s@$*a$o*l.c**$om$

--Due to financial crisis the light at the end of the tunnel is switched off--

Jack Ouzzi said:

I have just ordered some more stuff and got an instant e-mail back
confirming my order, and another 3 hours later saying that my order is
ready for despatch.

I have also just sent an e-mail asking then to look at this newsgroups
comments, lets see what happens :-)

Just had a e-mail back asking what site it's on !! I gather the guys
at Wiggle don't know what a newsgroup is :-|

On Thu, 07 Oct 2004 13:49:48 +0100, Jack Ouzzi <[email hidden]>

Quoted message said:

Jack Ouzzi said:

I have just ordered some more stuff and got an instant e-mail back
confirming my order, and another 3 hours later saying that my order is
ready for despatch.

I have also just sent an e-mail asking then to look at this newsgroups
comments, lets see what happens :-)

Just had a e-mail back asking what site it's on !!

Cyclingforums of course!

Colin

in message <[email hidden]>, Jack Ouzzi

(') said:

Jack Ouzzi said:

I have just ordered some more stuff and got an instant e-mail back
confirming my order, and another 3 hours later saying that my order is
ready for despatch.

I have also just sent an e-mail asking then to look at this newsgroups
comments, lets see what happens :-)

Just had a e-mail back asking what site it's on !! I gather the guys
at Wiggle don't know what a newsgroup is :-|

Seriously, point them to the thread on google. Lots of new Net users
have never used Usenet; it is largely a hangout of the pre-WWW
generation of Internet users.

--
[email hidden] (Simon Brooke) http://www.jasmine.org.uk/~simon/

;; killing [afghan|iraqi] civilians is not 'justice'

Colin Blackburn said:

On Thu, 07 Oct 2004 13:49:48 +0100, Jack Ouzzi <[email hidden]>

Quoted message said:

Jack Ouzzi said:

I have just ordered some more stuff and got an instant e-mail back
confirming my order, and another 3 hours later saying that my order is
ready for despatch.

I have also just sent an e-mail asking then to look at this newsgroups
comments, lets see what happens :-)

Just had a e-mail back asking what site it's on !!

Cyclingforums of course!

??????

Jack Ouzzi said:

Just had a e-mail back asking what site it's on !! I gather the guys
at Wiggle don't know what a newsgroup is :-|

Try news:uk.rec.cycling . Chances are they're using OE, in which case
clicking on news:uk.rec.cycling will bring them straight here.

--
Danny Colyer (the UK company has been laughed out of my reply address)
<URL:http://www.speedy5.freeserve.co.uk/danny/>
"He who dares not offend cannot be honest." - Thomas Paine

[email hidden] (David E. Belcher) wrote in message news:<[email hidden]>...

Quoted message said:

Actually, I ordered some stuff from them yesterday and have already
had the 'order received' and 'order processed' e-mails, so I await the
actual goods with bated breath....

Above-mentioned Wiggle goods arrived yesterday morning (despite only
using the slower post-free option), so no complaints from this
customer!

David E. Belcher

Quoted message said:

I've ordered some stuff from Wiggle this morning. Got the usual confirmation
of
order immediately and I've now received email notifcation that the order has
been processed, will be picked up from Wiggle within one working day, and be
with me within a couple of days of that.

And indeed the order arrived all present and correct this morning.

Cheers, helen s

--This is an invalid email address to avoid spam--
to get correct one remove fame & fortune
h*$el*$$e*nd**$o$ts**i*$*$m*m$o*n*s@$*a$o*l.c**$om$

--Due to financial crisis the light at the end of the tunnel is switched off--