S
Steve Katona
Guest
NYC XYZ wrote:
> Whatever happened to the friendly neighborhood bike dealer?
>
> Actually, I've never known one myself, but somehow I get the feeling
> that these guys are at least supposed to care where you spend your
> money.
>
> I contacted Peter Stull, "The Bicycleman," and though I found him
> friendly at first, after a long ten or thirteen-minute telephone
> conversation he hangs up on me 'cause a customer suddenly walked in the
> door. He never answered 90% of my questions -- very basic ones like
> "how much does it cost?" -- though it was an interesting enough
> conversation otherwise where he told me about his bike races, his
> customer from Australia, the guy who works for him that specializes in
> recumbents....
>
> Before he excused himself with the near-equivalent of French Leave, I
> asked him whether I might wrap things up via e-mail. I could almost
> see him shrug casually -- "sure," he said.
>
> Three weeks now and no response.
>
> So I get in touch with another dealer, Northeast Recumbents. E-mailed,
> phoned, left messages...nothing. Finally got through to him last
> weekend, set up a look-see tomorrow. But there's rain in the forecast,
> and now this dealer is incommunicado.
>
> WTF?!
>
> Are my expectations out of order?
>
> The LBS on the next block from me where I got my Trek 1000c, the Bike
> Stop in Astoria, was another crazy place. The owner himself insisted
> on selling me the display model. It was in good condition, far as I
> can tell (though by the time I'd noticed some marks and scratches, a
> week had gone by and I couldn't be totally sure they weren't caused by
> me somehow), but apparently all bike shops insist you pay "new" prices
> for "good as new" bikes.
>
> Small matter that, sure enough -- but then the headset wasn't quite
> right. Turned out to be defective. But Gus, the owner, tried to
> convince me that its being loose was nothing to worry about! And
> indeed, I could ride the bike fine...but it just didn't feel right that
> I had a moving part where things are tight on other bikes.
>
> Or another LBS, in Manhattan, the Pedal Pushers...Evan over there is a
> nutcase. He's very charming and talkative like Peter Stull, but he's
> got a weird switch which somehow gets flipped and he'll go schizo on
> you with his passive-agressive act. One day I came in for a flat fix.
> While he was ringing up the sale, I noticed that my tire cap was gone
> and asked him where it was. He told me he put it outside the shop --
> ??? I asked him what he meant. He nodded incredulously at me and
> repeated that he left my tire cap outside. Not only was it a bizzare
> enough thing if true, but doubly strange was the fact that it wasn't
> true, he never touched my bike until I brought it in. So I asked him
> how could that be...he responded that, duh, how? I used my hands, you
> know, hands, and unscrewed it and gently placed it on the sidewalk. So
> I'm just really mystified at what's going on -- him swiping my card and
> all all this time -- and I ask him why would he do that.
>
> He goes, well, where do you put your TV in your place? I'm like, what?
> Where do you put your TV, he repeated. I asked him why. He said that
> just as I have my reasons for placing things in my apartment, so he has
> his reasons for organizing his shop the way he does (actually, it's
> owned by a sour old fart, Roger, who's absent half the time -- another
> neurotic cat).
>
> Now I ask you all; does that sound crazy or what?
>
> What's even more bizzare is that there was a line of customers behind
> me, every one non-plussed by the brief conversation.
>
> Tell me, is there some bike shop etiquette I didn't observe? Is there
> some kind of secret bike shop salute or handshake I should have
> employed? Did I bother them somehow by smiling?
>
> Honestly, I don't get it. Now I'll have to contact the fella over in
> State College, PA, for the Velotechnik SMGTe. I am not awarding ~$3K
> (maybe even more, if I don't contain my newfound lust of Rohloff
> gearboxes and other exotica) to folks who don't care enough for it to
> return a goddamned phone call or e-mail!
>
For anyone who can manage the travel, if required, there is no one like
Kelvin Clark of Angletech in Woodland Park, CO
http://www.angletechcycles.com/index.html
I have purchased 2 bents from him. I have spent many hours--more than
12--at his shop riding and talking, dozens of phone conversations and
dozens of emails. Satisfaction guaranteed. Highest quality. No churning.
Always alternative suggestions for highest end components when
suggested. I could go on and on but 'nuff said.' And I live 400 miles
from him.
> Whatever happened to the friendly neighborhood bike dealer?
>
> Actually, I've never known one myself, but somehow I get the feeling
> that these guys are at least supposed to care where you spend your
> money.
>
> I contacted Peter Stull, "The Bicycleman," and though I found him
> friendly at first, after a long ten or thirteen-minute telephone
> conversation he hangs up on me 'cause a customer suddenly walked in the
> door. He never answered 90% of my questions -- very basic ones like
> "how much does it cost?" -- though it was an interesting enough
> conversation otherwise where he told me about his bike races, his
> customer from Australia, the guy who works for him that specializes in
> recumbents....
>
> Before he excused himself with the near-equivalent of French Leave, I
> asked him whether I might wrap things up via e-mail. I could almost
> see him shrug casually -- "sure," he said.
>
> Three weeks now and no response.
>
> So I get in touch with another dealer, Northeast Recumbents. E-mailed,
> phoned, left messages...nothing. Finally got through to him last
> weekend, set up a look-see tomorrow. But there's rain in the forecast,
> and now this dealer is incommunicado.
>
> WTF?!
>
> Are my expectations out of order?
>
> The LBS on the next block from me where I got my Trek 1000c, the Bike
> Stop in Astoria, was another crazy place. The owner himself insisted
> on selling me the display model. It was in good condition, far as I
> can tell (though by the time I'd noticed some marks and scratches, a
> week had gone by and I couldn't be totally sure they weren't caused by
> me somehow), but apparently all bike shops insist you pay "new" prices
> for "good as new" bikes.
>
> Small matter that, sure enough -- but then the headset wasn't quite
> right. Turned out to be defective. But Gus, the owner, tried to
> convince me that its being loose was nothing to worry about! And
> indeed, I could ride the bike fine...but it just didn't feel right that
> I had a moving part where things are tight on other bikes.
>
> Or another LBS, in Manhattan, the Pedal Pushers...Evan over there is a
> nutcase. He's very charming and talkative like Peter Stull, but he's
> got a weird switch which somehow gets flipped and he'll go schizo on
> you with his passive-agressive act. One day I came in for a flat fix.
> While he was ringing up the sale, I noticed that my tire cap was gone
> and asked him where it was. He told me he put it outside the shop --
> ??? I asked him what he meant. He nodded incredulously at me and
> repeated that he left my tire cap outside. Not only was it a bizzare
> enough thing if true, but doubly strange was the fact that it wasn't
> true, he never touched my bike until I brought it in. So I asked him
> how could that be...he responded that, duh, how? I used my hands, you
> know, hands, and unscrewed it and gently placed it on the sidewalk. So
> I'm just really mystified at what's going on -- him swiping my card and
> all all this time -- and I ask him why would he do that.
>
> He goes, well, where do you put your TV in your place? I'm like, what?
> Where do you put your TV, he repeated. I asked him why. He said that
> just as I have my reasons for placing things in my apartment, so he has
> his reasons for organizing his shop the way he does (actually, it's
> owned by a sour old fart, Roger, who's absent half the time -- another
> neurotic cat).
>
> Now I ask you all; does that sound crazy or what?
>
> What's even more bizzare is that there was a line of customers behind
> me, every one non-plussed by the brief conversation.
>
> Tell me, is there some bike shop etiquette I didn't observe? Is there
> some kind of secret bike shop salute or handshake I should have
> employed? Did I bother them somehow by smiling?
>
> Honestly, I don't get it. Now I'll have to contact the fella over in
> State College, PA, for the Velotechnik SMGTe. I am not awarding ~$3K
> (maybe even more, if I don't contain my newfound lust of Rohloff
> gearboxes and other exotica) to folks who don't care enough for it to
> return a goddamned phone call or e-mail!
>
For anyone who can manage the travel, if required, there is no one like
Kelvin Clark of Angletech in Woodland Park, CO
http://www.angletechcycles.com/index.html
I have purchased 2 bents from him. I have spent many hours--more than
12--at his shop riding and talking, dozens of phone conversations and
dozens of emails. Satisfaction guaranteed. Highest quality. No churning.
Always alternative suggestions for highest end components when
suggested. I could go on and on but 'nuff said.' And I live 400 miles
from him.