About 3 years ago I bought a goretex jacket that said it was guaranteed
to keep you dry. My gortex jacket now leaks, so it was sent to Gore-tex
for testing. I was advised that the jacket is leaking due to scattered
puncture damage and that the jacket could not be repaired because the
puncture damage was too extensive. I was asked whether I had walked
through gorse bushes or other spikey vegetation. I explained that I had
not walked through, or sat on gorse bushes or other spikey vegetation.
It was explained to me that the gore-tex guarantee does not cover
puncture damage, just as a car warranty does not cover dents you
get from running into posts etc. The only problem that I have with
this explanation is that there are no visible outside tears or holes in
the jacket. If I had rolled around in spikey vegetation, you would
expect to be able to see some external damage to the jacket.
Can anyone tell me what the usual guarantee given by the manufacturer
(W.L. Gore & Associates ?) is for a gore-tex membrane?
Is it possible that a goretex membrane could get puncture damage
from normal wear and use?
How strong is a gortex membrane? If your jacket does hit the branch
of a tree, is this usually enough to puncture the membrane?
Goretex have offered to sell me a new jacket at a good discount, but
they say this is only a goodwill gesture and that the membrane has not
failed as a result of poor or faulty manufacture. Do you think this is
a satisfactory outcome where puncture damage is the cause of the
jacket leaking? Should I be supplied with a replacement jacket free
of charge? Thanks for your feedback.
Jim