BULLTEKSPORTS.COM SUCKS!

In article <[email hidden]>,
[email hidden] says...

Quoted message said:

I ordered a set of leg warmers from them and they charged my credit
card at the time of the order. It's now two weeks later and they still
haven't shipped them.
The guy that answers the phone is an a-hole who could care less about
customer service. He said their policy is to charge your card
immediately - no matter when they ship the item.

The folks from Bulltek have been posting on this newsgroup for many years.
Yours is the first complaint I can ever recall. I am going to guess that
there is more to this story.
--------------
Alex

In article <[email hidden]>,
[email hidden] says...

Quoted message said:

I ordered a set of leg warmers from them and they charged my credit
card at the time of the order. It's now two weeks later and they still
haven't shipped them.

The guy that answers the phone is an a-hole who could care less about

It's a good thing you didn't get somebody who *couldn't* care less; then
you'd be *really* [censored]! <Grin>

....

--
Remove the ns_ from if replying by e-mail (but keep posts in the
newsgroups if possible).

Alex Rodriguez said:

In article <[email hidden]>,
[email hidden] says...

Quoted message said:

I ordered a set of leg warmers from them and they charged my credit
card at the time of the order. It's now two weeks later and they
still haven't shipped them. The guy that answers the phone is an
a-hole who could care less about customer service. He said their
policy is to charge your card immediately - no matter when they ship
the item.

The folks from Bulltek have been posting on this newsgroup for many
years. Yours is the first complaint I can ever recall. I am going
to guess that there is more to this story.

Checking via Google's clunkified Usenet "access," it appears there was
a complaint by one David Jones in 1999 although it was not a complaint
abot being ripped off but instead a rant about his own confusion.

Message-ID: <[email hidden]>#1/1

Two complaints on r.b.m. in six years. That's pretty darned good.

First, posting on this newsgroup won't help. You simply should ask for
the manager/owner and see what the problem is. Companies make mistakes
and they have been a great retailer for many years so it could just be
a simple issue.
Posting here just aggravates the situation and does nothing but hurt
everyone's reputation.

Steve H

Quoted message said:

First, posting on this newsgroup won't help. You simply should ask for
the manager/owner and see what the problem is. Companies make mistakes
and they have been a great retailer for many years so it could just be a
simple issue. Posting here just aggravates the situation and does
nothing but hurt everyone's reputation.

Posting here helps the rest of us make informed decisions about vendors.

Morgan
--
Morgan Fletcher, [email hidden] Oakland, CA

Quoted message said:

First, posting on this newsgroup won't help. You simply should ask
for the manager/owner and see what the problem is. Companies make
mistakes and they have been a great retailer for many years so it
could just be a simple issue.

The owner's name is Xavier.

Quoted message said:

Posting here just aggravates the situation and does nothing but hurt
everyone's reputation.

Ah, but it makes the OP feel like he is sticking it to Da Man.

Hearing one side of the story never helps me make a decision!

Morgan Fletcher said:

Quoted message said:

First, posting on this newsgroup won't help. You simply should ask

for

Quoted message said:

Quoted message said:

the manager/owner and see what the problem is. Companies make

mistakes

Quoted message said:

Quoted message said:

and they have been a great retailer for many years so it could just

be a

Quoted message said:

Quoted message said:

simple issue. Posting here just aggravates the situation and does
nothing but hurt everyone's reputation.

Posting here helps the rest of us make informed decisions about

vendors.

Quoted message said:

Morgan
--
Morgan Fletcher, [email hidden] Oakland, CA

In article <[email hidden]>,

Quoted message said:

Hearing one side of the story never helps me make a decision!

True; though in this case the responses offered by third parties amount
to more than just "one side of the story". And, in lieu of a direct
response from the concerned vendor, they can contribute to determining
the weight one should attribute to the original post.

In this case, a prospective patron of Bulltek should be reassured if he
considers the sources of the responses.

luke

<[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

I ordered a set of leg warmers from them and they charged my credit
card at the time of the order. It's now two weeks later and they still
haven't shipped them.

The guy that answers the phone is an a-hole who could care less about
customer service. He said their policy is to charge your card
immediately - no matter when they ship the item.

Caveat Emptor

I've done business with Javier in the past and while sometimes they aren't
the fastest, they've always delivered what I ordered. I still have a
Bottecchia I bought from him about 10 years ago.

I have been a vendor to Xavier and his family for almost 15 years. He is by
far the most honest genuine individual I have come across in this business.
Bulltek does not suck, you do.

Best Regards,

Tom

Morgan Fletcher said:

Quoted message said:

First, posting on this newsgroup won't help. You simply should ask
for the manager/owner and see what the problem is. Companies make
mistakes and they have been a great retailer for many years so it
could just be a simple issue. Posting here just aggravates the
situation and does nothing but hurt everyone's reputation.

Posting here helps the rest of us make informed decisions about
vendors.

Hard to make informed decisions based on rants.

Easy Tom, I don't doubt your experience with Xavier, but the poster placed an order 2 weeks ago, was charged and the item has not been shipped. He is at least owed a decent explanation. Xavier himself probably has nothing to do with this transaction anyway.

Also, if you tell people "you suck" and "Best Regards" in the same email/post, I am afraid of your lesser regards.

Josh

L5607 said:

I have been a vendor to Xavier and his family for almost 15 years. He is by
far the most honest genuine individual I have come across in this business.
Bulltek does not suck, you do.

Best Regards,

Tom

In article <[email hidden]>, [email hidden] says...

Quoted message said:

Quoted message said:

First, posting on this newsgroup won't help. You simply should ask for
the manager/owner and see what the problem is. Companies make mistakes
and they have been a great retailer for many years so it could just be a
simple issue. Posting here just aggravates the situation and does
nothing but hurt everyone's reputation.

Posting here helps the rest of us make informed decisions about vendors.

This is true, but you should post the whole story. It should include
as many details possible, including what you have done to try to get the
problem fixed. Misunderstandings occur all the time. When someone posts
this type of accusation without any details, it only makes them look bad.
Especially when it is against a vendor who has a good reputation.
--------------
Alex

<[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

First, posting on this newsgroup won't help. You simply should ask for
the manager/owner and see what the problem is. Companies make mistakes
and they have been a great retailer for many years so it could just be
a simple issue.
Posting here just aggravates the situation and does nothing but hurt
everyone's reputation.

I agree.

Or tell the guy he is pissing you off and you don't feel he is being
helpful. He will probably apologize and say he is having bad day. Original
poster did not try hard to fix the prob, and takes the easy way out slamming
a reputable business.

"jlee7" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Easy Tom, I don't doubt your experience with Xavier, but the poster
placed an order 2 weeks ago, was charged and the item has not been
shipped. He is at least owed a decent explanation. Xavier himself
probably has nothing to do with this transaction anyway.

Wait a minute - if you want your parts RIGHT NOW you go to your local bike
shop and pay the price. If you are looking for strange, unusual or cheaper
priced parts then you put up with the occassional inconvenience that
business by mail affords.

Many small businesses advertise goods that are on distant order or which
they can get fairly rapidly. They don't stock everything they advertise.
That's what distributors are for. For instance, I can't get the sort of
cross brakes I want locally unless I want to wait for 2-3 weeks or possibly
more while the local shop builds up enough requests for stuff from the
distributor to make it worth his while to put in an order. Otherwise
shipping expense may cost more than the profit he'd make selling it for list
price. And if he sold it for enough to make a profit some jerk here would
scream that he was ripping them off.

Hey Folks,

I'm sure that Bulltek is a reputable business, and Xavier is a nice guy and
all, but to think a rant should just be ignored is a mistake.

As someone who works in the Customer Service industry, I know that any
feedback (good or bad) should not be ignored. For every one 'rant' which
appears, there is probably 10 others who don't bother to speak up, and the
business owner may never be aware that his processes need to be reviewed,
and his representative evaluated. Turning a blind eye is always a mistake,
and will surely lead to lost revenue with each 'rant' that comes along.

I say this because I'm an example. I'll throw my two cents in, and let
others make their own decisions. Bulltek lost my business because of
incompetence and unprofessional behavior.

I attempted to purchase a pair of Maxxis cross tires which where advertised
before the holidays. I called and ordered by phone. The person was
unprofessional and rushed me off the phone but got my credit card info for
the order and assured me the order would be placed. Two weeks went by and
no tires. I had other tires for the cross races and life went on. My wife
decided she would look into it in order to purchase the tires as a Christmas
gift. She called, told the rep what happened with my order. (Keep in mind
I'm hearing about this after Christmas from my wife) My wife said the rep
was rude and unempathic to the situation, but stated would take the order
and make sure it's done this time. She agreed as she wanted to obtain the
gift for the holiday. Over a week later and no tires. She called and the
rep stated no order was placed. She declined to place another order.
Instead, she saw a Maxxis banner ad on a website a bought the tires from
Maxxis and had them in less than a week. She paid more than Bulltek, but
obviously price wasn't the issue. Trust and confidence was. And I got a
free Beenie to boot!

Looking back on the issue, I could take some responsibility in saying I
could have wrote down the name of the rep and went back to the manager. But
honestly I did not have time during the busy holidays to deal with the
issue. I want hassle-free shopping. Instead, I just took my business
elsewhere. If I wanted advice, I'd go to my LBS. Like most of you; when I
want a product, I search Google and view the newsgroups to find and purchase
it. The price took me to Bulltek, but their Customer Service drove me away
and lost my business.

And now I have the aniexty that my credit card info is out there, waiting to
be used inappropriately. The card was never charged, but to ease my
conscience I may cancel the card just to be sure.

I won't go as far as to say Bulltek sucks, but Xavier certainly needs to
review what's happening at the point of sale to ensure that customers are
satisfied, and prevent others from posting more 'rants'.

Scott

"Tim McNamara" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Morgan Fletcher said:

Quoted message said:

First, posting on this newsgroup won't help. You simply should ask
for the manager/owner and see what the problem is. Companies make
mistakes and they have been a great retailer for many years so it
could just be a simple issue. Posting here just aggravates the
situation and does nothing but hurt everyone's reputation.

Posting here helps the rest of us make informed decisions about
vendors.

Hard to make informed decisions based on rants.

"Scott Osterrieder" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Hey Folks,

Quoted message said:

I won't go as far as to say Bulltek sucks, but Xavier certainly needs to
review what's happening at the point of sale to ensure that customers are
satisfied, and prevent others from posting more 'rants'.

Scott

Lots snipped...

Quoted message said:

"Tim McNamara" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Morgan Fletcher said:

[email hidden] writes:
> First, posting on this newsgroup won't help. You simply should ask
> for the manager/owner and see what the problem is. Companies make
> mistakes and they have been a great retailer for many years so it
> could just be a simple issue. Posting here just aggravates the
> situation and does nothing but hurt everyone's reputation.

Posting here helps the rest of us make informed decisions about
vendors.

Hard to make informed decisions based on rants.

I also had a negative experience with BUlltek and it was their customer
service. A few times, I inquired about "sale" items that were listed on the
website. They never seemed to have any of the items. I was a bit
suspicious, but went ahead and ordered a set of tights from them. I waited
quite a while and never got any shipment information. I don't remember if I
emailed or called, but when I inquired as to the status of my order, I
recieved a very brusque response. I finally did recieve the tights, but I
will not do business with someone who sends no shipment confirmation and is
rude when you inquire about the status of your order.

Cat

Scott Osterrieder said:

"Tim McNamara" <[email hidden]> wrote...

Quoted message said:

Morgan Fletcher said:

[email hidden] writes:
> First, posting on this newsgroup won't help. You simply should
> ask for the manager/owner and see what the problem is.
> Companies make mistakes and they have been a great retailer for
> many years so it could just be a simple issue. Posting here
> just aggravates the situation and does nothing but hurt
> everyone's reputation.

Posting here helps the rest of us make informed decisions about
vendors.

Hard to make informed decisions based on rants.

I'm sure that Bulltek is a reputable business, and Xavier is a nice
guy and all, but to think a rant should just be ignored is a
mistake.

That's not what I said. What I said was:

Quoted message said:

Quoted message said:

Hard to make informed decisions based on rants.