C
clodhopper
Guest
Having been used to good customer service from Wiggle and used them for many
a year now, my wife took a look at the Evans site and decided there were one
or two items that caught her eye and decided to place on order.
Of the three items she ordered one was completely wrong in that shorts were
ordered yet a top was delivered.
The second item was listed on the site as size 14 but on arival turned out
to be 14-16. Had this been described like this on the site she would not
have ordered it and in fact it was way too big.
The third item was the only item out of the three to be correct.
My wife was very disapointed with this and promptly returned all three items
with a demand for a full refund to include the postage charge incured by her
to return the items.
Now, bearing in mind that on item was completely wrong and the second was
inacurately described size wise I would have expected Evans in the interest
of customer relations to say, ok fair play, and refund the return postage.
Sadly no, it would seem Evans have more customers than they need and are not
concerned that as a result of her experiences my wife will never use Evans
again.
I wonder if anyone from Evans will see this and even remotely care. Back to
wiggle from now on and to hell with the silly efraud scare stories.
a year now, my wife took a look at the Evans site and decided there were one
or two items that caught her eye and decided to place on order.
Of the three items she ordered one was completely wrong in that shorts were
ordered yet a top was delivered.
The second item was listed on the site as size 14 but on arival turned out
to be 14-16. Had this been described like this on the site she would not
have ordered it and in fact it was way too big.
The third item was the only item out of the three to be correct.
My wife was very disapointed with this and promptly returned all three items
with a demand for a full refund to include the postage charge incured by her
to return the items.
Now, bearing in mind that on item was completely wrong and the second was
inacurately described size wise I would have expected Evans in the interest
of customer relations to say, ok fair play, and refund the return postage.
Sadly no, it would seem Evans have more customers than they need and are not
concerned that as a result of her experiences my wife will never use Evans
again.
I wonder if anyone from Evans will see this and even remotely care. Back to
wiggle from now on and to hell with the silly efraud scare stories.