Originally posted by CannondaleRider
I was just dealing with my LBS (In my new Neighborhood) and he, although no longer carrying C'dale, loves the bikes but hates what the new Corporate C'dale is doing.
He stated they are much more difficult to deal with on warrantee claims. He used to be able to fix the problem immediately and then deal with C’dale afterwards for reimbursement or a swap out. But then he had to wait for rep to come out to him and approve the fix. Factory Reps come around about every six weeks, so you could be in for a long wait. And the rep's are now financially connected to the warrantee end, so they push back as much as they can. So the LBS dropped them.
He isn't the first dealer to tell me that C'dale’s reorganization is forcing big changes throughout their business. I can only wonder if the production line is under the same stresses as the sales folks.
I am to say the least, disheartened to see these developments.
This same dealer is able to deliver to me an 04' Trek 5200 for $2250 out the door. Amdzim, you have been pricing these, is this as good a deal as I think it is? what numbers have you been getting on the 5200?
C'Rider
Possibly becoming T'Rider