In article <ya%
[email protected]>,
"Mike Jacoubowsky" <
[email protected]> wrote:
> > They may make good bikes, but in my recent experience,
> > their supposed
> warranty
> > is ****...PERIOD.
> >
> > I have a Bontrager Race X Lite rear wheel that is
> > defective in ³materials
> and
> > workmanship²..Trek won¹t evan talk about it.
>
> I looked up an earlier thread of yours regarding bearing
> play on some Bontrager Race X-Lites; is that what you're
> talking about? The information I didn't see (but would
> like to know) is-
>
> #1: How many miles on the wheels, and when did the
> # problem first appear?
about 200 miles
> #2: What did the shop do to try and solve the problem?
replaced bearings with Trek supplied bearings - same problem
> #3: Did the shop mention that the wheels could be sent to
> # Hugi (in
> Colorado) if need be, for rebuilding?
getting them to do this is like pulling hens teeth, they
want to fix it in house. The wheel is defective however,
and I doubt tht it can be repaired. Its called ³infant
mortality² in most industries.
>
> For what it's worth, there's virtually nothing that we
> can't do in-house with a Hugi/Trek hub. Once in a while we
> get temporarily stumped, but have had no problem resolving
> things via phone calls or email with one of the tech guys
> at Trek. Of course, we're one of those obstinate type of
> shops that can't stand sending things out if there's a way
> to do something ourselves (with the recent and notable
> exception of suspension forks, which we've given up trying
> to keep on top of, with their constantly-changing
> internals... there's just no way to have the parts you
> need for anything that might come in the door).
>
> --Mike-- Chain Reaction Bicycles
>
http://www.ChainReactionBicycles.com
>
>
The shop mechanics have called Hugi several times but have
gotten no response. Their ³suggestion² is to buy new,
handbuilt wheels with serviceable hubs. They are right of
course, but I paid $750US for these pieces of **** and they
should last longer than a few days.
I appreciate your response.
HAND
--
³Freedom Is a Light for Which Many Have Died in Darkness³
- Tomb of the unknown - American Revolution